BizRate Complaint
Galaxy Stores - Dyson fan paid a month ago but not delivered! - Dyson Fan AM08
I bought a Dyson Fan on 22-May and they haven't delivered it yet although they have charged for it !
Avoid it at all costs - don't be fooled by the low prices!!!!!! I know it is very tempting but now I haven't got the item neither the money .....
I will have to contact the credit card to ask a refund under the buyer protection section 75.
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The Consumer Credit Act 1974 is a piece of legislation that means that lenders must be licensed by the Office of Fair Trading.
Section 75 of the act says that license means that lenders are responsible for the credit agreements between traders and individuals.
In essence, it's a fall back: when a cardholder has a claim under legislation like the Sale of Goods Act, section 75 means the card provider has to help.
That means cardholders can claim on items that are:
Not delivered example: you book a flight but the airline goes bust.
Faulty example: you buy a TV but it doesn't work.
Damaged example: you buy plates online and they arrive smashed.
Cardholders have a right to be refunded if they make a claim within 6 years (5 in Scotland) and the claim is dependent on the bank, not just the company.
Only purchases which cost between £100 and £30,000 are covered by Section 75
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