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  • billed to wrong acct

    I went back months ago and reviewed my bank statements and came across two charges on the same day in the same amount of #54.48 for a total $108.96. I discovered these charges in March as I was preparing my income taxes. I called my bank to dispute they said that it was to late as my complaint was past 90 days. The charges step from October 2016, and I discovered in March ( as I reviewed my last year statement). My bank suggested I call Bizrate and explain the situation. Bizrate referred me to call where the money was drawn from It was drawn from North Carolina Electric Company. I live in... More...
    Pattimg1's Picture   Pattimg1    0 Comments   Comments
  • Petco grooming Philipsburg NJ

    Called the afternoon before dog grooming appointment to tell us that they no longer will be grooming dogs over 13 years old. Our dog has been going once a week for 8 years. It was extremely difficult to make last minute appointments with other groomers. We always bought our other supplies at Petco during these visits. They are not the least expensive. We will not be buying any product from Petco in the future regardless of price. More...
    crookd438's Picture   crookd438    0 Comments   Comments
  • Terrible Return Shipping Policy

    I ordered cat food from Pet Food Direct for my kitty that was having trouble with throwing up his food. Friends told me to try grain free food. I ordered the food from Pet Food Direct. In the mean time I had to take my cat to the vet for a check up. He wasn't throwing up any more but doctor wanted to see him. It was then my vet said that he would need a different kind of food (prescription) for the rest of his life. Therefore, I wouldn't be able to use the food that was ordered from Pet Food Direct which was on it's way to my house. When it came I knew to call right... More...
    loara71's Picture   loara71    0 Comments   Comments
  • Avenue plus size

    Purchased several items online during a flash sale that required a code to be used to shop. It popped up during my online shopping experience. No where was I notified that sale items are considered clearance or that they can not be returned. Now I am stuck with items that I would not have purchased with out trying them on. 2 of the items were already someone else s return. I could determine that from the wrinkled bag and wadding up on the items. I was a brand new customer that researched this company on the internet... More...
    (Shopping, Chain Stores)
    tbbtbb's Picture   tbbtbb    0 Comments   Comments
  • ZAZZLE - avoid it!

    ORDER HAD GLARING ERRORS. Calls to remedy found no one available (it was a weekend--they only work during the week!). Calls during the week resulted in more than 35 minutes hold time--3 times! Service rep did refund cost of order, but wanted me to pay for replacement, which could not be assured to be correct. Supervisor agreed to fulfill replacement order at no charge to me. (Thank you for that...but too little too late, I'm afraid.) I received emailed "proof of delivery" for second order, but no order arrived at my house or my mailbox. I called--waiting only 39 minutes on... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    ssn0448's Picture   ssn0448    0 Comments   Comments
  • lies about next day funeral service delivery

    DO NOT USE GIFTTREE.COM SERVICES AS THEY LIE ABOUT AVAILABLE NEXT DAY DELIVERY. (And who knows what else). After a dear friend in the family passed away, I was online searching for a suitable flower arrangement. I am currently working on a ship in Europe and since there was no way to call, I went on the online chat to double check that although it was Saturday afternoon, that the bouquet would make it there on Sunday. I gave the funeral home address and they ASSURED me that it would be there. That the funeral services take a high priority. I just received an email this afternoon that... More...
    Lmertes's Picture   Lmertes    0 Comments   Comments
  • Nashbar

    "I had heard really good things about Nashbar, but found their customer service very lacking. I live in a rural area and ship to a shipping company/outlet. I have not had any problems with Amazon or any other larger retailers, but Nashbar suddenly cancelled my order the day before it was set to arrive (!) and told me they won't ship to "ups stores, mail holding facilities, mail box plus address, warehouses, shipping or freight forwarding companies." They are not willing to work something out, which is too bad, as I've already booked the time off work to go pick up... More...
    jdathom's Picture   jdathom    0 Comments   Comments
  • Shoddy Customer Service and No Refund

    I recently tried to buy a laptop from Nigel O'Hara but received an email a week after paying to inform me that it was out of stock. As I was expecting to receive the item the next day I was unhappy with the amount of time they had taken to notify me but accepted this unfortunate but blameless occurence (although the exact same laptop is still advertised on the website as being in stock!) I contacted customer services about a refund and was told that it would be coming. After a few days I contacted customer services again and was told that this may take up to 14 days to process. I also... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    JulieOsg's Picture   JulieOsg    0 Comments   Comments
  • Poor Customer Service

    I had been a happy customer of Overnight Prints since I first used them about 8 years ago. I've been doing more printing lately and started to use them again over the last few months. Recently one small but important booklet order (56762543) completely missed the deadline because the plant stalled the printing and let it sit in limbo without notifying anyone. It was for an out-of-town business presentation and I was counting on this company (mistake). I finally called OP to find out where order was and, and found out there was no way it would reach me in time, even though it... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    MarielPDX's Picture   MarielPDX    0 Comments   Comments

    I ordered a table for £371 from Galaxy Stores. Nearly one month later NO product, NO refund, NO ability to contact other than email to which they do not reply. Sent in excess of 20 emails. Having to resort to legal action to recover my money. Read all the reviews - they all say the same. DO NOT USE GALAXY STORES More...
    Burtons's Picture   Burtons    0 Comments   Comments
  • poor communicators

    I ordered two, new, CV axles from so I thought. I received an email the next day saying that only one cv axle had shipped and the other was back ordered. I entered the tracking number gave me only to find the tracking number could "not be found" on the fed ex website. Frustrated I tried to go to the customer service portal on Only to find that, big surprise here, their customer service portal is down for mantainance until the next morning. On the customer service portal they say that if a part is on back order they will refund the... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Dontravieso37's Picture   Dontravieso37    0 Comments   Comments
  • Baseball Plus, Hicksville,NY

    Purchased a $200.00 Marucci wood baseball bat at 6pm friday, used the bat at 8pm. The bat cracked and gouged after one use, clearly defective! At 11am the next morning 17 hours later, I brought the bat back. They said it was clearly defective but refused to do anything about it because it was used. I now have to deal with the company which should be the responsibility of Baseball Plus, since they are the ones selling the bat. I have to purchase another bat (from a different place obviously), lay out another $200, bad business practice, bad customer service = BAD REVIEW do not purchase... More...
    Andrewdimonda's Picture   Andrewdimonda    0 Comments   Comments
  • thepartsbiz cheap freezer gasket

    I am not happy with this product. Caused my freezer door not to seal, and frost on the inside. Weak magnets very low quality aftermarket product. Gaps allowing cold air to escape Will wind up replacing my refrigerator. Customer service sucks. Not willing to provide a refund "past 30 days" OH WELL They could care less. I will sue this company if I have to purchase a new refrigerator. For anyone out there reading this review. Purchase from a reputable place and spend a little more. You won't wind up getting ripped off like I did. More...
    DawnPapa's Picture   DawnPapa    0 Comments   Comments
  • Home Decorators - wrong color sette delivered - TWICE

    Just dumbfounded at the service and product levels. It%u2019s our first time shopping with Home Decorators. After weeks of trying to nail down the seat height of the Hanover Settee, we finally purchased one and then waited twice as long we were originally quoted for it to be delivered. Unfortunately, we were sent the wrong color. We asked to keep the wrong one until a new one could be delivered, as we were out seating in the dining room. The customer service rep mentioned they ensured we were getting the correct color set this time. The new one was delivered today and the old one picked... More...
  • quick to charge slow to credit

    Purchased a product online from on 1/1/2015 in which my credit card was charged the same day. Sent four emails to efaucet for a status on my order, whereupon efaucet responded on 1/7/2015 I would receive tracking information on my order within 24-48 hours. Emailed efaucet again on 1/12/2015 that unless I received tracking information on my order by the end of the day, I would be disputing the charge to my credit card. Efaucet responded back on 1/12/2015 that my order was cancelled but as of 1/22/2015 has yet to credit the cancellation. More...
    (Home Improvement)
    jab7562's Picture   jab7562    0 Comments   Comments
  • eFaucet gave no refund on returned faucet

    Customer service did not follow up to many inquiries of a returned faucet, as promised by the customer service reps I spoke with on the phone. Then over 4 months later they finally did reply to one of my many online requests saying the returned faucet had scratches and they would not return my money. I sent the faucet back in perfect condition and packaged much better than how I received it. Now I have no faucet and I'm out the $123.47 plus the return shipping charge of $10.59. I certainly would not have sent it back if I had damaged it in any way. The right thing to do is to send me... More...
    (Home Improvement)
  • Pajamagram

    The foot part of the footie pajamas does not scale. Considering the feet is why I bought the footie pajamas it's an unfortunate flaw. My 4 year old son is tall and typically wears size 6 clothing so he is large. I ordered a size 8 so that he'd have room to grow into it. The actual pajama is 1 foot too large in the body (which I expected) and the feet barely fit. The feet look like they'd be more appropriate on a size 6 pajama if at all. Conveniently enough the feet come off, so I thought being sent larger feet would cure the problem. But can't send... More...
    (Shopping, Chain Stores)
    Shaniqua321's Picture   Shaniqua321    0 Comments   Comments
  • Pajamagram HUGELY disappointed!

    Very poor customer service!!!! I ordered a family set of Christmas pajamas based on catalog depictin of boys wearing blue top to match dad and girl to match mom. I received order in very timely manner...however my little girls shirt was in white, not matching mom as depicted in catalog. I called upon receipt anticipating easy swap for white shirt for my little girl. After waitin on hold for 45 minutes and talking to three different company "officials" the only resolution they could come up with was for me to reorder the girls set plus cost of embroidery and I would be refunded... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Frechej's Picture   Frechej    0 Comments   Comments
  • does not honor their word

    Bad experience at Ordered my items on Sunday and by Friday I get an email letting me know my order will be 2-3 days late. I called them and found out the reason was one of my string order was back ordered. I agreed to test a substitute string and it was to be included free with my first shipment. The test string did not arrive when I received my package the following Tuesday. I then called them again and spoke to Steve Smith, who according to him was the manager and later the vice president. He now refused to ship me the test string stating there is nothing he can do for... More...
    (Holiday shopping reviews)
    bcong100's Picture   bcong100    0 Comments   Comments
  • Manuals Ink

    I ordered an owners manual on a CD for my Vivitar Vivcam X024 in mid October from them. I received a confirmation with a tracking number stating the disc was sent... As of today, Nov. 13, 2014 I still don't have the product. Having emailed them and contacting USPS, nothing. The USPS did open a case on the matter, but have heard NOTHING. What can be done to get this matter solved? More...
    (Delivery Services)
    biteme01's Picture   biteme01    0 Comments   Comments
  • Rooms to Go Worst customer service on the planet

    Ordered bed 2 months ago was backordered when bed finally arrived it had the wrong hardware they never did reorder the hardware I had to call and get it orders myself a week later the hardware finally arrived upon further inspection of the bed found out it was missing a part so the bed was not put up. After another week of going back and forth with CS the bed is on back order again for another month. Did not want to wait for the bed I ordered to be replaced so ordered another bed suppose to be delivered Friday have to see how that goes but I will not spend another dime at this store More...
    uprreng's Picture   uprreng    0 Comments   Comments
  • Bradford Exchange Checks

    After placing an order month and a half ago, I still have not received my checks. Called Bradford and was told the checks were shipped via US Postal Service on Thursday. When I asked for the tracking number, the rep stated they do not ship with tracking numbers. Before they will look into the matter, 15 BUSINESS days have to elapse. The company is located in Illinois and so am I; their business is a 40 minute drive from my home. NEVER WOULD I PLACE AN ORDER WITH THEM AGAIN!! More...
    (Credit Cards, Finance, Banks)
  • Defective Merchandise & awful service

    AWFUL RUDE CUSTOMER SERVICE!!! This company is all about taking your money and then doing NOTHING to help you. When our plumber installed their brand new shower head into our new home - surprise surprise it was defective. You would think a company would try to make it right - instead they just pawned me off to Delta to handle any issues I had. A BRAND NEW product and the only option I was left with was my manufacturer's warranty. They did not care. They did nothing to help - they couldn't even provide me Delta's phone number. What a joke. More...
    (Home Improvement)
    callie680's Picture   callie680    0 Comments   Comments
  • Horrible customer service

    Had a horrible experience at soft Surroundings, ordered jacket to wear for Easter, 5 days later contacted company about shipping then said it was back ordered, never notified me, offered 20$ off next purchase, I asked them to use that money and overnight the jacket so id have it for Easter, received 5 emails from different people telling me different information I finally said cancel it and STOP EMAILING ME. More...
    (Shopping, Chain Stores)
    lizanna's Picture   lizanna    1 Comments   Comments
  • Lucy Actiwear: Canceled Order AGAIN!

    Don%u2019t get your hopes up about making a purchase online. Chances are they will cancel it because the item is out of stock. For some reason they are not able to maintaint their website to match the items in stock. This has happened to 3 of my orders with Lucy! No other online retailers seem to have this problem. You would think customer service would offer a similar item at the same sale price, like most reputable retailers do if they have a problem with inventory. Especially if they looked into my customer profile to see the thousands of dollars I have spent there! But, no, when... More...
    (Online Shopping - Sponsored by AMAZON.COM)

    DON%u2019T DO BUSINESS WITH THIS COMPANY A few weeks ago I decided to purchase a free standing pantry unit for my kitchen. In browsing the internet I came across and was immediately drawn to them because they prominently advertised %u201C%u221A Free Shipping%u201D, %u201C%u221A No Restocking Fees%u201D, and %u201C%u221A Easy Returns%u201D. It seemed like the kind of company I would like to do business with. I was able to find, on the Kitchensource site, what appeared to be exactly what I was looking for. The item was labeled %u201COmega National Chef%u2019s Double... More...
    vecster's Picture   vecster    0 Comments   Comments
  • My Cooling Store seems to be a scam store

    I ordered a portable Heat padding from and never received the product. I sent 3 emails and left a voice message with but no one ever replied to me. They charged my credit card right away when I ordered, but never shipped the product. It was supposed to be a gift for my uncle who was really looking forward to it. This is my first time running into such a horrible online shopping experience. More...
    entteam's Picture   entteam    2 Comments   Comments
  • Dermapoise

    Buyer BEWARE!!!! Bought an item October 10th 2013. Came with 60 day money back guarantee. Item, Quasar MD Plus, did not work for me so I returned it after obtaining return number. Returned on October 30th. Heard NOTHING. Tried to contact DermaPoise via phone number listed on site - which doesn't work and hasn't since October. Tried emailing and messaging via website. I finally did receive one phone call in late November acknowledging receipt of returned product, account updated accordingly. Guy was nice and apologetic. He said it may take a bit for refund to credit card. It has... More...
    DianeM's Picture   DianeM    6 Comments   Comments
  • BizRate Counterfeit Louboutin Shoes

    My mom bought a pair of Louboutin pumps through a store shown on BizRate. She had asked me if I thought the shoes were legit. Having worked for a company that sent product feeds to BizRate I wrongly assumed that BizRate vetted the companies that sell through them. I told her it was legit. We listed the item on eBay and got an email saying that they had removed the post due to trademark violations. BizRate, I looked for a customer service number at which to contact a live person and was not able to find one. It seems one can only email you. I think I will call Shopzilla in the a.m. and see... More...
    (Shopping, Chain Stores)
    doctorwu22's Picture   doctorwu22    0 Comments   Comments

    I purchased almost $3,000.00 worth of karaoke equipment. Paid new prices but things arrived looking used, and didn't work. Later I saw on their website that they refurbish equip! I have asked them to replace everything that didn't work, which was most of it. Unfortunately, they put you through a long, drawn out process of technical processes even when you've already been through it and KNOW it doesn't work properly. Like the USB port. The wireless mic. The DVD recorder. The remote was old, used, sticky, had words rubbed off of it. Can't get an RMA or new... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    JTS13's Picture   JTS13    0 Comments   Comments
  • Saks fifth Avenue:: Harrasment and racial profiling

    I ordered some stuff for my husband as we are going on a cruise this week. Total amount came up to a little over 1700. First I had my order cancelled and an email sent to me wiith the explanation that my card could not be authorized. This is the strangest thing ever cuz my bankers never called and when I checked my online account the amount had been deducted. Anywho I called Saks and they asked a WHOLE bunch of security question which I politely answered and they confirmed the order via phone. Now I thought this was strange- so I'm wondering for every single person that spends a meager... More...
    (Shopping, Chain Stores)
    Ekua0's Picture   Ekua0    0 Comments   Comments
  • Life Uniform, Uniforms Never Delivered

    I placed an order for uniforms on 10/17/13 with payment for 2 day delivery. It has been two weeks 11/4/13 and the uniforms were never delivered. Furthermore, I placed 5 phone calls in this two week period to follow-up and receive a status update on the uniforms. The operator (Virginia) on the other end had no idea what the hold up was. One excuse was, "The uniforms need to go through two-day processing." "The uniforms are on back order." "The uniforms have been shipped on 10/25/13" So where is it? Two weeks later still no delivery. When a company... More...
    (Medical, Dental Services)
  • misleading sales pitches

    I had the exact same experience and misunderstanding as this person I am quuoting below(SteveDietsch). I will NEVER EVER EVER answer a bizrate request again. Shame on you. BizRate offered me a $100 reward if I took a survery after buying $700 worth of goods from This in no way reflects against etrailer. I have purchased several thousands of dollars from them and have been satisfied. This is strickly against BizRate. Anyway I took the survey and when I reached the end my prize was 4 magazines for a year. I was hoping for a discount but I own this one and I'm OK with it.... More...
    LDG123's Picture   LDG123    1 Comments   Comments
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