Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
BizRate Complaint - OvernightPrints.com Poor Customer Service - overnightprints.com booklets
BizRate Complaint

BizRate Complaint

ADVERTISEMENT

OvernightPrints.com Poor Customer Service - overnightprints.com booklets


I had been a happy customer of Overnight Prints since I first used them about 8 years ago. I've been doing more printing lately and started to use them again over the last few months. Recently one small but important booklet order (56762543) completely missed the deadline because the plant stalled the printing and let it sit in limbo without notifying anyone. It was for an out-of-town business presentation and I was counting on this company (mistake). I finally called OP to find out where order was and, and found out there was no way it would reach me in time, even though it had been placed 10 days prior. I think their name means that the printing happens 24/7, but on their best days it still takes 2-3 days for an order to come through. Still super fast, but my order's mysterious disappearance and long delay meant I spent many hours on the phone with Cust Svc trying to figure it out then scurry over to FEDEX/KINKO's to make an inferior project at 4x the cost. This is NOT what I wanted to be doing the day before a big presentation. While every human I worked with was nice enough, it was amazing that all the company wouldn't allow them to offer me anything but an attempt at expediting the shipment and not charging me for it. They also said they'd refund the order once it returned, though that requires me to spend more of my own time bringing it to a UPS place. They did offer a promo code for a future offer. Feels VERY cheap to me, especially for a big company like that. I guess I would've liked them to offer more coupons and to not make me have to beg for something other than shipping.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to BizRate
SUBMIT a ticket
for BizRate
WATCH videos
for BizRate
More BizRate Reviews and Complaints MORE reviews and complaints
for BizRate

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More BizRate reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team