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BizRate Complaint - Pajamagram HUGELY disappointed! - Pajamas online
BizRate Complaint

BizRate Complaint


Pajamagram HUGELY disappointed! - Pajamas online

Very poor customer service!!!! I ordered a family set of Christmas pajamas based on catalog depictin of boys wearing blue top to match dad and girl to match mom. I received order in very timely manner...however my little girls shirt was in white, not matching mom as depicted in catalog. I called upon receipt anticipating easy swap for white shirt for my little girl. After waitin on hold for 45 minutes and talking to three different company "officials" the only resolution they could come up with was for me to reorder the girls set plus cost of embroidery and I would be refunded cost MINUS cost embroidery. This was VERY upsetting as seemed like any reputable company would recognize their own mistake and resolve to consumer satisfaction. To the contrary, I kept getting passed up the chain waiting more and more of my valuable time for same non resolution. I remain extremely dissatisfied by this beyond disgraceful and dishonest company. Buyer beware!

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