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BizRate Complaint - Shoddy Customer Service and No Refund
BizRate Complaint

BizRate Complaint


Shoddy Customer Service and No Refund

I recently tried to buy a laptop from Nigel O'Hara but received an email a week after paying to inform me that it was out of stock. As I was expecting to receive the item the next day I was unhappy with the amount of time they had taken to notify me but accepted this unfortunate but blameless occurence (although the exact same laptop is still advertised on the website as being in stock!)

I contacted customer services about a refund and was told that it would be coming. After a few days I contacted customer services again and was told that this may take up to 14 days to process. I also received a formulaic e-mail regarding returns and the need to include all documentation. (Despite the fact that they had cancelled my order and there was no laptop to return!)

15 days after being told that it MAY take UPTO 14 days to process a refund, I am still out of pocket by around £700 and therefore unable to but another laptop until I receive my refund.

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