BizRate Complaint
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Terrible Return Shipping Policy
I ordered cat food from Pet Food Direct for my kitty that was having trouble with throwing up his food. Friends told me to try grain free food. I ordered the food from Pet Food Direct. In the mean time I had to take my cat to the vet for a check up. He wasn't throwing up any more but doctor wanted to see him. It was then my vet said that he would need a different kind of food (prescription) for the rest of his life. Therefore, I wouldn't be able to use the food that was ordered from Pet Food Direct which was on it's way to my house. When it came I knew to call right away which I did. They told me I WOULD HAVE TO PAY FOR THE RETURN SHIPPING WHICH WAS $35.00. The cat food cost me less at $33.00. Anyway, I read their policies and saw they did offer return policy if not happy. However, one must pay their own shipping return if they are not satisfied. They only pay shipping back to them if they made a mistake. The people working at the company couldn't care less about keeping customers. I even called and spoke to a supervisor about it. She could care less. Now, I JUST CALLED CHEWY.COM (after my friend told me about it)............ to see what their policy was. They told me that they WOULD NOT HAVE CHARGED ME FOR ANY TYPE OF RETURN. THEY WOULD PAY FOR THE RETURN AS WELL! So I am donating the food to the Humane Society near us and say….BYE, BYE PET FOOD DIRECT…… HELLO CHEWY.COM! All of you out there needs to do it as well. BTW…… the same food was even $7 cheaper if I had got it at chewy in the first place, STUPID ME!
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