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BizRate Complaint - ZAZZLE - avoid it!
BizRate Complaint

BizRate Complaint


ZAZZLE - avoid it!

ORDER HAD GLARING ERRORS. Calls to remedy found no one available (it was a weekend--they only work during the week!). Calls during the week resulted in more than 35 minutes hold time--3 times! Service rep did refund cost of order, but wanted me to pay for replacement, which could not be assured to be correct. Supervisor agreed to fulfill replacement order at no charge to me. (Thank you for that...but too little too late, I'm afraid.) I received emailed "proof of delivery" for second order, but no order arrived at my house or my mailbox. I called--waiting only 39 minutes on hold--and was told they had no idea about the delivery. When I commented that they had 'screwed up my order,' the rep disconnected the call. Lousy company! Unreliable and unprofessional! No respect for customers. DON'T WASTE YOUR TIME ORDERING FROM ZAZZLE. Very sad.

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