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BizRate Complaint - eFaucet gave no refund on returned faucet - Brass faucet by Elements of Design
BizRate Complaint

BizRate Complaint

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eFaucet gave no refund on returned faucet - Brass faucet by Elements of Design


Customer service did not follow up to many inquiries of a returned faucet, as promised by the customer service reps I spoke with on the phone. Then over 4 months later they finally did reply to one of my many online requests saying the returned faucet had scratches and they would not return my money. I sent the faucet back in perfect condition and packaged much better than how I received it. Now I have no faucet and I'm out the $123.47 plus the return shipping charge of $10.59. I certainly would not have sent it back if I had damaged it in any way. The right thing to do is to send me another faucet or return my money!!! And in the meantime, I bought a bathroom full of fixtures in another style from them not knowing the untruths the manufacturer would claim on my return!


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