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BizRate Complaint - partsgeek.com poor communicators - CV axles
BizRate Complaint

BizRate Complaint

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partsgeek.com poor communicators - CV axles


I ordered two, new, CV axles from partsgeeks.com...or so I thought. I received an email the next day saying that only one cv axle had shipped and the other was back ordered. I entered the tracking number partsgeek.com gave me only to find the tracking number could "not be found" on the fed ex website. Frustrated I tried to go to the customer service portal on partsgeek.com. Only to find that, big surprise here, their customer service portal is down for mantainance until the next morning. On the customer service portal they say that if a part is on back order they will refund the payment for that part. Here's a thought, how about if you don't have a part you tell me that before you charge me for it. What should I do, wait for them to find the part? Are they going to charge me if I try to cancel half my order? I don't know because they are MIA.


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